Extreme EXTREME SUPPORT 95600

Flexible Business Models

With Extreme Networks as your partner, you can choose how you support your customer with every product purchase.
Through our PartnerWorks program, you can offer a wide variety of maintenance services to augment your own value-add services.

If you have invested in staf and expertise, we reward you for your investment in your infrastructure and provide back-end support to your support staf. As an alternative business model, for those partners who do not have a support infrastructure, we can provide direct support from Extreme Networks to the customer through ExtremeWorks.

What's the Difference?

With PartnerWorks, Extreme Networks provide support directly to the Partner for:

• Level 3 Technical Assistance Center (GTAC) Support with 24X7X365 access
  
• Web Access Support
  
• Operational software updates and upgrades

In addition, Extreme Networks directly delivers hardware replacement and onsite options to the end customer in this model.

With PartnerWorks Plus, in addition to phone, web and software support, Extreme Networks provides hardware replenishment options and application software updates and upgrades directly to the Partner. The Partner is the single point of contact for the customer in all areas of support.

PartnerWorks Maintenance Options
Partners can sell a variety of maintenance offerings using different delivery models. Hardware replacement and onsite
service are provided directly from Extreme Networks to the customer. This is the best choice for Partners who choose not to have spare parts or onsite field labor infrastructures.

PartnerWorks PLUS Maintenance Options
With PartnerWorks PLUS support, Extreme Networks provides directly to its partners who choose this business model. This is the best choice for
Partners who have spare parts and onsite field labor infrastructures.