Every day, your Zebra printers help you streamline your business processes to improve overall operational efficiency and accuracy, drive down the cost of doing business and increase workforce productivity. Availability of your printers is key to the success of your business and the return on your Zebra printer investment. Now, with Zebra OneCare services, you can ensure that your Zebra Mobile, Tabletop, Desktop, Card and Kiosk printers achieve maximum uptime and peak performance. You get unmatched support, right from the manufacturer - from experts that offer unparalleled product knowledge. With three service levels to choose from - Essential, Select and Premier - you'll find a Zebra OneCare for budget. And with global coverage, we are ready to meet your support needs, no matter where in the world your business is located.
This core service offering provides the assurance you need, going beyond standard warranty providing:
- Comprehensive coverage - if it's broken, we fix it
- Covers accidental damage, plus normal wear and tear
- 8x5 local time live-agent support
- 3-day repair turnaround time
- Access to restricted software
- Device Diagnostics for mobile computers
- VisibilityIQTM OneCare cloud-based view for mobile computers and scanners provides visibility to repair, case management and
- LifeGuardTM analytics reports
Zebra OneCare service is the foundational service offering, with comprehensive coverage that includes printer cleaning and adjustment, technical support during your local business hours and 3-day turnaround time on repairs. The user assessment and learning resources help you educate your users on how to use the devices, driving the rapid device adoption that allows you to begin reaping the benefits of your Zebra solutions faster.ZEBRA ONECARE ESSENTIAL
Zebra OneCare Essential service is our foundational service offering, with comprehensive coverage, technical support during your local business hours and 3-day turnaround time on repairs. Included for our mobile computers is our unique Device Diagnostic service that will detect WLAN connectivity, memory and battery issues to help triage problems without leaving the hands of the user, preserving productivity. Included in Zebra
OneCare Essential is the Repair Service Dashboard, a web-based tool that enables a series of reports that analyze repair status for products under contract.