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Aerohive SUPPORT GLOBAL SELECT 1 YR RNW

from $385.00 (incl. GST)

POSMarket SKU: Z14971

This model is available in 2 different configurations. Select a configuration from the list below or contact one of our experts on 1300 737 998 for help.

global support program designed for those customers that want to augment their existing IT resources. HiveCare
Support is delivered 24x7 by Aerohive engineers, anytime anywhere. HiveCare Select is also fundamental to protecting your networking investments by offering a
portfolio of services that are essential to maintaining a robust network.

Product Rating
Product Overview
Globalzupport program designed for those customers that want to augment their existing IT resources. HiveCare Support is delivered 24x7 by Aerohive engineers, anytime anywhere. HiveCare Select is also fundamental to protecting your networking investments by offering a
portfolio of services that are essential to maintaining a robust network.

BASIC FEATURES OF HIVECARE SELECT SUPPORT
  • Aerohive Technical Assistance Center 24x7 Coverage
    HiveCare Select customers enjoy access to the Aerohive Technical Assistance Center (ATAC) staffed by highly skilled ATAC Support Engineers 24 hours a day, 7 days a week for all Severity levels.
  • Aerohive Support Portal
    HiveCare Select customers have always-on access to the HiveCare Support Portal which includes Software Updates and Upgrades, release notes,
    FAQs, product documentation, and links to on-line training.
  • Service Level Response
    HiveCare Select customers receive aggressive first-response Service Level Commitments to ensure your issues are top-of- queue and have the highest visibility based on the SLA. Escalations are at your discretion, just ask.
  • Accredited Contacts
    HiveCare Select customers are authorized to have up to four (4) administrators who have been specially trained by Aerohive to contact us through
    the ATAC or the Support Portal.
  • Extended Product Protection
    HiveCare Select Customers enjoy Extended Product Protection. This is a RMA Service that includes Next Business-Day Advanced hardware replacement. This means that, upon fault verification, Aerohive will ship refurbished hardware the next business day in advance of receiving suspected failed units. The advanced replacement of hardware is subject to certain limitations and restrictions, as stated in Feature Overview and at
  • Software Updates
    Select customers receive complete access to all software releases during the support term, including major and maintenance releases. This software is available 24x7x365 from the Aerohive Support Portal.
Product Specifications
ManufacturerAEROHIVE now part of Extreme Networks
TypeRenewal Only
Response TimeNBD Exchange
Support Window8 hrs x 5 days
TypeHardware Replacement, Software Upgrades, Technical Support
Term1yr
3yrs
5yrs
ModelAP1130, AP122, AP122X, AP130, AP150, AP230, AP245X, AP250, AP550, AP630, AP650, AP650X, SR-2024P, SR-2124P, SR-2148P
ModelDescriptionPriceStock
AH-HMCS-SL-3-R Renewal Only. HiveManager Classic Public Cloud Subscription for one (1) Aerohive Device (AP, Router or Switch), includes 3 year Global Select Support: phone, software & Support Portal, Hardware Advanced Replacement. $763.13
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 Add to Cart
AH-HMCS-SL-1-R Renewal Only. HiveManager Classic Public Cloud Subscription for one (1) Aerohive Device (AP, Router or Switch), includes 1 year Global Select Support: phone, software & Support Portal, Hardware Advanced Replacement. $385.00
Call
 Add to Cart
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Extreme ExtremeSwitching X440-G2 Dual Upgrade 10GbE to Quad The X440-G2 Series easy-to-use, yet powerful, management services include role-based policies for controlled access to specific network applications. $1,410.75 View Product
Extreme ExtremeSwitching 220 Series 220-12p-10GE2 switch 12 port The ExtremeSwitching 220 Series is an economical, fixed-configuration family of Gigabit Ethernet Layer 2/3 switches designed for enterprises, branch offices and small to medium-sized businesses looking for key features in a flexible, yet easy-to-manage solution. $2,131.25 View Product
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Extreme Extreme Switch 220-48P-10GE4 48-Port 4X 10GBE POE+ The ExtremeSwitching 200 Series is an economical, fixed-configuration family of managed Gigabit Ethernet Layer 2/3 switches designed for enterprises, branch offices and small to medium-sized businesses looking for key features in a flexible, yet easy-to-manage solution. $6,407.50 View Product
Extreme Summit X460-G2 Series X460-G2-24t-10GE4 Switch 24 Port The X460-G2 series is based on Extreme Networks revolutionary ExtremeXOS, a highly resilient OS that provides continuous uptime, manageability, and operational efficiency. $10,938.13 View Product
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Extreme Extreme Switch X460-G2-48P-10GE4-BASE 48 Port The X460-G2 series is based on Extreme Networks revolutionary ExtremeXOS, a highly resilient OS that provides continuous uptime, manageability, and operational efficiency. $17,902.50 View Product
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Extreme Extreme Switch X460-G2-16MP-32P-10GE4 16 Port The X460-G2 series is based on Extreme Networks revolutionary ExtremeXOS, a highly resilient OS that provides continuous uptime, manageability, and operational efficiency. $22,763.13 View Product
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Not all accessories and consumables are listed on our website. Please contact one of our experts using the 'Ask an Expert' form or call us on 1300 737 998 if you don't find what you're looking for.
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Warehouse Locations
Warehouse Locations
NSW
  • Huntingwood 2148
  • Rosehill 2142
  • Rydalmere 2116

QLD
  • Acacia Ridge 4110
  • Tingalpa 4173

VIC
  • Box Hill 3128

WA
  • Burswood 6100

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